Return & Refund Policy – Sara Household Products

At Sara Household Products, we strive to provide high-quality cleaning essentials to our customers. However, if you receive a damaged, defective, or incorrect product, we are happy to assist you with returns or replacements.

Eligibility for Returns & Replacements:

You may request a return or replacement if:

• The item is damaged, defective, or not as described on our website.
• You initiate a return request within 48 hours of delivery.

Conditions for Returns:

• The product must be unused, in its original packaging, and with all tags and accessories intact.
• For bulk orders, returns will be accepted only in case of damaged or incorrect items.
• If an item is found to be misused or not in its original condition, the return request may be denied.

How to Request a Return:

• Contact our customer support via email or phone within 48 hours of delivery.
• Provide order details, images of the product, and a brief explanation of the issue.
• Once your return is approved, we will arrange for pickup or provide return shipping details.

Refund & Replacement Process:

• Replacement: If the request is approved, a replacement product will be delivered within 5-7 business days (subject to stock availability).
• Refund: If a replacement is not possible, a refund will be processed within 7-10 business days after verifying the return.
• If refund is approved the amount will be credited within 7-10 days in the original payment method

Non-Returnable Items:

• Used or washed items.
• Items damaged due to customer mishandling.
• Bulk orders (unless defective or incorrect).
• Clearance sale or discounted products.

Order Cancellations:

• Orders once confirmed cannot be canceled.
• If an order is canceled before shipping, a partial refund (excluding payment processing fees) may be issued.
• Any product warranties (if applicable) will be explicitly mentioned at the time of purchase.

For any queries, contact our support team at support@saraclean.in